Anthropologie Seasonal Sales Associate

Urban Outfitters•Los Gatos, CA

2d•Onsite

About The Position

A Seasonal Sales Associate contributes to driving sales by providing a genuine and unique experience to each customer. This role involves initiating personalized conversations, supporting a selling environment by connecting with multiple customers and offering product suggestions, and providing a frictionless customer experience through technology for transactions, size/color checks, and order placement. The associate will also build productive relationships with peers, share product knowledge and styling priorities, contribute to positive team morale, and communicate customer and employee experience feedback to Store Leadership. Furthermore, the role includes understanding contributions to service and selling, supporting shipment processes to maintain product awareness and stock levels, completing omni order fulfillment, and upholding Anthropologie’s visual and operational standards while prioritizing the customer.

Requirements

Anthro brand fan
Experience in customer service
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
Builds productive relationships with peers; asks for support when needed and makes an effort to help others
Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Understands their contribution to service and selling on every shift in order to impact the store’s business
Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates