Seasonal Sales Associate

Cole Haan•North Charleston, SC

7d•Onsite

About The Position

At Cole Haan, the Seasonal Sales Associate (Stylist) inspires confidence through style by providing customer-focused styling, building meaningful connections, and delivering exceptional experiences. The Stylist is a trusted advisor, fit expert, and brand ambassador who brings the “#RUOBSESSED?” Selling Program to life through curiosity, product education, and personalized recommendations. By following the “Step Into Style” approach, the Stylist helps customers find products suited to their lifestyles and everyday needs while supporting customer loyalty, store sales, and business goals. The role also supports store operations, visual merchandising, shipment processing, sales-floor replenishment, Enterprise Order Management (EOM) omni-channel processing, and housekeeping. Team members are expected to follow company policies and operational, loss-prevention, health, and safety procedures and to contribute to an inclusive, collaborative, customer-focused environment.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by meeting standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized styling recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend solutions suited to customers’ preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
Follow company policies and procedures and notify management of infractions.
Contribute positively to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.