Seasonal Runner - Soho House New York

Soho House & Co.•New York, NY

2d•Onsite

About The Position

At Soho House, a Food Runner plays a critical role in delivering an exceptional dining experience by ensuring food and beverage items are delivered accurately, efficiently, and in accordance with Soho House service standards. Food Runners serve as a key liaison between the kitchen and front-of-house teams, supporting seamless communication, proper course pacing, and exceptional hospitality. A successful Food Runner thrives in a fast-paced environment, demonstrates strong attention to detail, and remains calm, approachable, and professional while managing multiple priorities throughout service. This role is expected to run from April through September.

Requirements

Minimum of 1–2 years of experience in a restaurant, hotel, club, or hospitality environment preferred.
Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail and accuracy.
Strong communication, teamwork, and interpersonal skills.
Professional, hospitable, and approachable demeanor with members, guests, and colleagues.
Ability to remain calm and effectively problem-solve under pressure.
Demonstrated commitment to delivering exceptional guest service.
Ability to take direction, prioritize tasks, and work independently when required.
Basic food, beverage, and allergy awareness preferred.
Flexible schedule with availability to work evenings, weekends, and holidays as business needs require.
Food Handler certification and Micros POS knowledge preferred.
Must successfully complete all required training and competency standards outlined through Club School.

Responsibilities

Deliver food and beverage items to members and guests accurately, efficiently, and in accordance with Soho House Steps of Service.
Act as a liaison between the kitchen and front-of-house teams to ensure seamless communication and service execution.
Verify food orders for accuracy, presentation, temperature, dietary restrictions, allergens, and proper course sequencing before leaving the kitchen.
Possess a thorough understanding of menu items, ingredients, preparation methods, and daily specials to confidently present dishes and answer guest questions.
Assist with food presentation by announcing dishes appropriately and ensuring guests receive the correct items.
Support service teams by anticipating member and guest needs and communicating requests, concerns, and special accommodations to the appropriate team members.
Maintain awareness of table progression and assist in coordinating course pacing to ensure a seamless dining experience.
Accommodate reasonable guest requests when possible and escalate concerns or service recovery opportunities to management when appropriate.
Support servers, bartenders, bussers, and management by delivering food and beverage items outside of assigned areas when needed to maintain service standards.
Assist with refilling water, clearing finished dishes, crumbing tables, replenishing table settings, and supporting overall dining room operations as required.
Maintain cleanliness, organization, and stock levels of expo stations, server alleys, service stations, and other operational areas.
Communicate food quality concerns, allergy-related issues, guest feedback, and operational challenges to management promptly.
Adhere to all health and safety standards, food safety regulations, allergy procedures, and Company policies and procedures.
Participate in all required training programs and demonstrate competency through Club School and operational training initiatives.
Perform additional duties and responsibilities as assigned by management.