Seasonal Retail Sales Associate

Lowes • City of Syracuse, NY

58d • Onsite

About The Position

This role provides SMART customer service by executing Lowe's customer service policies, procedures, and programs. The associate will actively seek out customers to understand their needs, assist them in locating, demonstrating, selecting, carrying, and loading merchandise. They will respond knowledgeably and promptly to customer and associate questions, guiding them through the store and projects when necessary. The role involves communicating product information, including stock availability, special orders, feature benefits, application, and warranty information. For the Tool Rental Department, this includes writing customer contracts and invoices for equipment rental and tool repairs. The associate will also cross-functionally train in other store areas to enhance customer service delivery. Additionally, they will detect and report signs of shoplifting, theft, and security risks to management or Asset Protection. Maintaining store cleanliness and organization through housekeeping standards and Zone Recovery is crucial. The role requires maintaining a safe and secure work environment by conducting safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates. Adherence to all relevant safety requirements, such as top stock safety, using safety cables, aisle blockers, tethers on power equipment, and spotters, is mandatory. The associate will operate store equipment as needed, depending on their specific role and department.

Requirements

• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
• Cross-functionally trains in other areas of the store to help deliver the best customer service
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Lowe's Employee Stock Purchase Plan
• Deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed