Seasonal Retail At Your Service Associate, Short Hills
About The Position
As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Be comfortable communicating and collaborating with customers and colleagues.
- Handle electronic devices with no problem.
Nice To Haves
- Strong multitasking abilities
- Problem-solving skills
- Attention to detail
- Customer-first mindset
- Passion for selling
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities
- Can work on your own but are great with team dynamics
Responsibilities
- Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Uphold Macy’s service standards.
- Greet teammates with warmth and help ensure the At Your Service area is clean, organized, and ready for customers.
- Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions.
- Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store.
- Be proficient in all systems needed to complete transactions.
- Ensure the collection area is organized so the customer pick-up experience is friction-free.
- Recover merchandise and keep the pickup and return areas clean.
- Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
- Share Loyalty program benefits.
- Support the team and engage customers confidently.
- Help keep the shopping space clean, organized, and inviting.
- Make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
- Meet daily sales goal challenges.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support one another with honesty, care, and collaboration.
- Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
