Seasonal Resort Guest Service Associate - Gaylord Texan Resort

Towne Park•Grapevine, TX

8d•Onsite

About The Position

This role involves providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. Depending on the specific position (Cashier Attendant, Lot Attendant, or Door Attendant), responsibilities include accurately collecting and reconciling revenue, assisting guests with vehicles, opening doors, and helping with transportation. Reasonable accommodations may be made for individuals with disabilities to perform these functions.

Requirements

High school diploma or general education degree (GED).
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic Math Skills: Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.

Responsibilities

Accurately collecting and reconciling revenue.
Providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner.
Properly parking and retrieving guest vehicles when stacking is necessary.
Upholding site management teams parking policy and procedures.
Opening doors for all guests entering and exiting the facility.
Assisting guests with transportation to off-site locations.