Seasonal Personal Shopping Associate

FAO Schwarz•New York, NY

13d•Onsite

About The Position

Join us for the Holiday Season! The Seasonal Personal Shopping Associate keeps the personal shopping experience running without friction. Working alongside Personal Shoppers, this role owns the prep, recovery, and behind-the-scenes support that lets every VIP shopping experience feel seamless from the moment a client arrives to the moment they leave.

Requirements

A love for helping people and creating a calm, welcoming experience for clients.
Strong organizational skills, staying on top of multiple moving pieces without missing a beat.
Comfort taking direction and executing tasks with accuracy and care.
Clear, proactive communication skills.
A genuine interest in the FAO Schwarz brand and the world of personal shopping.
Flexibility to work across days, evenings, and weekends, with the ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

Prepare and reset VIP shopping rooms between appointments, so clients always walk into a space that's stocked, polished, and ready the moment they arrive.
Own the start and end of every appointment, greeting each client with the warm, personal attention that sets the tone for their visit.
Coordinate daily with security on the day's appointment schedule, so every client is expected, verified, and welcomed without delay.
Partner with Personal Shoppers to keep product flowing in and out of the room, so the shopper never has to step away from the client mid-appointment.
Stay close to the pace of every shop, helping the shopper keep things moving so the next client's appointment always starts on time.
Ring up and pack purchases with the same care a client gave to choosing them, so the visit feels special right up until the very end.
Work with Operations to ship and track each client's purchases, so a client's shopping experience doesn't end when they leave the room; it follows them home.
Flex into ad hoc or larger group appointments, VIP tours, or events, covering or picking up wherever the moment calls for it, to protect the experience FAO clients count on.
Capture clear, client-ready product photos to support virtual shopping requests, giving Personal Shoppers what they need to close sales remotely.