Seasonal Operations Specialist

Go! Retail Group • Austin, TX

24d • Hybrid

About The Position

Go! Retail Group is seeking a Seasonal Operations Specialist to provide multi-channel support via email and phone for their Retail Customers and Stores during the upcoming holiday season. This role is ideal for individuals who enjoy working with numbers, helping people, and thrive in a fun, fast-paced environment. The position is located at their Corporate Office in Austin, TX, and is a hybrid role with both in-office and partial remote work. The work schedule may require weekend work and overtime, particularly from November to January, with hours scheduled based on business needs.

Requirements

• At least six months contact center or office experience.
• Positive and professional attitude.
• Team oriented - possesses a willingness to collaborate with team members.
• Intrinsically motivated to accomplish tasks in the most timely and efficient manner.
• Excellent interpersonal, written, and verbal communication skills.
• Support Go! Retail Group’s core values at all times (commitment, integrity, and openness).
• Able to problem-solve and offer solutions.
• Able to multi-task, organize, and prioritize tasks in a timely manner.
• Demonstrate intermediate computer skills, including use of Word, Outlook, Excel, Chrome/Firefox.
• Able to type at least 35 WPM.
• Available to work days, evenings, Saturdays, and overtime as needed in December and January.

Nice To Haves

• Support our goal to create joy and gratitude along with exceptions are made here

Responsibilities

• Handle daily inbound calls and emails for multiple businesses.
• Assist with several daily backend operational tasks, including processing checks/money orders & Lang catalogs.
• Retrieve, open, restock, and process all customer and 3rd party returns.
• Manually calculate/process refunds to include appropriate tax and discounts.
• De-escalate and resolve corporate store issues.
• Assist stores with the Find It Special Order Program.
• Monitor, review, and solve for aging orders, including monitoring for fraud.
• Review reporting as needed to look for trends, resolve customer needs and identify orders needing action.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed