Seasonal Operations Specialist

Calendar Holdings•Austin, TX

6d•Hybrid

About The Position

Go! Retail Group is seeking a Seasonal Operations Specialist to join their Ecommerce Contact Center team. This role provides multi-channel support via email and phone for retail customers and stores during the holiday season. The position is based at their Corporate Office in Austin, TX, and offers a hybrid work arrangement (in-office and partial remote). The work schedule may require weekend work and overtime, particularly from November to January, with hours scheduled based on business needs. Go! Retail Group is a family-owned business with a passion for innovation, operations, and community, operating various retail brands and distribution centers nationwide.

Requirements

Support the goal to create joy and gratitude.
Positive and professional attitude.
Team oriented - possesses a willingness to collaborate with team members.
Intrinsically motivated to accomplish tasks in the most timely and efficient manner.
Excellent interpersonal, written, and verbal communication skills.
Support Go! Retail Group’s core values at all times (commitment, integrity, and openness).
Able to problem-solve and offer solutions.
Able to multi-task, organize, and prioritize tasks in a timely manner.
Demonstrate intermediate computer skills, including use of Word, Outlook, Excel, Chrome/Firefox.
Able to type at least 35 WPM.
Available to work days, evenings, Saturdays, and overtime as needed in December and January.
At least six months contact center or office experience.
Occasionally lift and/or move up to 35 pounds.
Specific vision abilities required include close vision, distance vision and peripheral vision.
Regularly required to talk and hear.
Frequently required to use hands to finger, handle, or feel.
Required to stand; walk; reach with hands and arms.
Color Perception (Red, Green, Amber).
Seeing.
Clear Speech.
Touching.
Hearing/Listening.
Finger Dexterity.
Hand Dexterity.
Ability to move distances within and between location/offices.
Reading- Complex.
Writing- Intermediate.
Complex Math Skills.
Analysis/Comprehension.
Judgement/Decision Making.
Clerical.
Works Alone.
Works With Others.
Verbal Contact w/Others.
Face-to-Face Contact.
Inside.
Noise.
Electrical Equipment.
Moving Objects.
Fumes/Odors.
Hazardous/Materials Dirt/Dust.

Nice To Haves

The work schedule may require weekend work and overtime, especially in November-January.
Hours are scheduled based on business needs.
This is a hybrid position with both in office & partial remote work. Completely remote is not an option.

Responsibilities

Handle daily inbound calls and emails for multiple businesses.
Assist with daily backend operational tasks, including processing checks/money orders and Lang catalogs.
Retrieve, open, restock, and process customer and 3rd party returns.
Manually calculate and process refunds, including appropriate tax and discounts.
De-escalate and resolve corporate store issues.
Assist stores with the Find It Special Order Program.
Monitor, review, and solve for aging orders, including monitoring for fraud.
Review reporting as needed to identify trends, resolve customer needs, and identify orders needing action.