Seasonal Operations Coordinator

Mercedes Cab Company•Provincetown, MA

1d•$27 - $30•Onsite

About The Position

Mayflower Trolley & Excursions is seeking a motivated, organized, and personable individual to join our seasonal team as a Seasonal Operations Coordinator. This is a unique and dynamic position ideal for someone who loves interacting with people, enjoys the buzz of a seasonal tourism business, and thrives in a hands-on operational environment.

Requirements

Strong communication and multitasking skills
Customer service experience required
Comfortable with technology (Google Maps, email, phones)
Ability to think on your feet, solve problems, and stay organized
Availability to work flexible hours, including weekends and holidays
Enjoys being part of a small, high-energy team in a fast-paced seasonal environment
Drug Screen required for employment.

Nice To Haves

Familiarity with booking platforms (Peek, Viator) a plus
Hospitality/tourism background a bonus

Responsibilities

Learn all trolley & excursion tours and offerings and be trained on booking/ticketing platforms, customer services, daily procedures, and in-season operations.
Serve as the point person in Provincetown for Mayflower Trolley & Excursions.
Be stationed at the Provincetown Inn for direct sales of tours and offerings.
Assist with concierge services for guests and visitors.
Coordinate and manage a small team of tour drivers and narrators.
Oversee sales efforts, including using booking platforms (Peek & Viator).
Communicate with customers.
Ensure all tour locations, principally in front of Town Hall, are regularly checked.
Be on-call during work hours for emergencies (vehicle issues, weather, etc.).
Assist in year-end close-out, including sales reports, event reviews, and assistance in storing equipment.