Seasonal Licensed Healthcare Service Delivery Manager

TTEC•Austin, TX

4d•Remote

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working remotely in the United States, you’ll be a part of bringing humanity to business. In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You’ll report to the Director of Operations. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

Requirements

Minimum 1 year call center, equivalent work or sales management experience
Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Understanding, interpreting, and manipulating data for reporting

Responsibilities

Improve the key success metrics associated with goals. These include: Revenue Targets, Customer Satisfaction Score, Service Level Goals, Quality Goals
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team