Seasonal Intake Coordinator

Habitat for Humanity of Lee & Hendry Counties•Fort Myers, FL

16h•Hybrid

About The Position

The Intake Coordinator is a front-line position within the Family Services team, serving as the first point of contact for individuals and families seeking information about Habitat for Humanity’s programs and services. This position manages the reception area, processes initial intake forms for all Family Services programs, hosts information meetings in English and Spanish, and provides essential support to the housing counseling and family partnership pipeline. The Intake Coordinator plays a critical role in creating a welcoming, professional, and informative experience for prospective partner families and community members. This position requires strong bilingual communication skills, cultural competency, and the ability to manage high volumes of inquiries while maintaining accuracy and attention to detail.

Requirements

High school diploma or equivalent required.
Bilingual fluency in English and Spanish required.
Valid Florida Driver’s License and acceptable driving record.
Ability to drive company vehicles.
Must pass QLO background check.
Must complete Habitat QLO training within 30 days of employment and annually thereafter.
Must complete Florida Law State Training within 30 days of employment and annually thereafter.
Must complete additional training within the timeframe determined by the organization.
Must be available to work occasional evenings and Saturdays for information meetings, community events, and outreach activities.

Nice To Haves

Associate’s degree in Human Services, Social Work, Business Administration, or a related field preferred.
Experience in a front-desk, reception, customer service, or intake coordination role preferred.
Experience working with diverse populations and low-income families preferred.
Experience hosting or facilitating group presentations or meetings preferred.
Creole language skills a plus.
Understanding of the challenges facing low-income families.
Understanding and appreciation of the mission of Habitat for Humanity.

Responsibilities

Greet visitors entering the building, answer questions, provide directions, and alert staff when someone arrives for a meeting or appointment.
Answer a multi-line phone system and manage calls by routing them to proper extensions.
Maintain the reception and waiting area in a clean, organized, and welcoming condition.
Maintain the information table with current resources, intake packets, brochures, flyers, marketing materials, and program information.
Deliver exemplary customer service in all interactions, both in person and by phone, representing Habitat’s mission with professionalism and warmth.
Manage and track inquiries and deliver information for all Family Services programs in person, by mail, email, phone, and via Zoom.
Receive and process intake packets, including following up with clients to ensure all required information and documentation is complete.
Enter profiles of new clients and update information of existing clients in the Client Management System (Counselor Max).
Receive mortgage payments from Habitat families actively engaged with Mortgage Relations.
Distribute checks to vendors and ensure they sign the release of lien document.
Host information meetings in English and Spanish, providing clear and accurate information about Habitat’s programs, eligibility requirements, and application processes.
Organize, schedule, create Zoom links, assign hosts, and submit Osana requests for information meetings.
Submit monthly reports with the number of information meeting attendees.
Host outreach events to promote awareness of Habitat’s mission, services, and programs.
Manage inventory of bibles, flags, and other tokens given to families at home dedications.
Support community events, home dedications, and land dedications as needed.
Maintain open and transparent communication with the Director of Family Support by promptly reporting challenges, issues, and progress.
Work collaboratively with other team members to reach organizational goals.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.