Seasonal Housekeeping Supervisor

Schulte Hospitality Group•Falmouth, MA

10d•Onsite

About The Position

AutoCamp is seeking a dynamic, service-oriented Housekeeping Supervisor to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure. What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

A High School Diploma or G.E.D certificate
Two or more years of progressive and practical experience supervising housekeepers.
Prior hospitality experience
A working knowledge of best practice in housekeeping.
Must have an understanding of how to properly use cleaning equipment and products.
Knowledge of proper cleaning product handling and safety procedures.
Skilled in prioritizing assigned duties and evaluating the work of the housekeeping team.
Excellent and effective leadership skills that guides associates in successfully carrying out a variety of duties associated with housekeeping and safety practices.
Able to understand safe work practices, and communicate these effectively to associates and management.
Ability to solve practical problems and know how to navigate ambiguous situations where standards have not been established.
Strong management and relational skills.
Thoroughness and an Attention to Detail.
Excellent and Attentive Customer Service.
Be well groomed and have a keen sense of style and an appreciation for good design.
Practice thoroughness and an attention to detail.
Possess excellent and attentive customer service.
Be a creative problem solver who can find solutions when issues arise.

Responsibilities

Lead by example: provide high-quality service and uncompromising hospitality towards all customers and associates.
Manage a multicultural team and lead in a manner that embraces diversity.
Ensure Autocamp standards, operating procedures and policies are in place and followed.
Routinely inspect accommodations and common areas to ensure property exhibits Autocamp's high standards of cleanliness and orderliness. Examines carpets, flooring, drapes and furniture for stains, damage or wear, and all kitchen items (glasses, silverware, dishes) for spotlessness. Maintain records of inspection results.
Maintain inventory of supplies and equipment, and distribute to housekeepers and other department associates, as needed.
Place orders for room supplies, and furniture renovation or replacements.
Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies and equipment.
Review status of assignments, assist and guide associates with follow through when needed.
Notify housekeepers when an inspection reveals sub-standard results, support housekeepers through training to help them meet expectations.
Partner with other departments and management to ensure the best possible experience for each guest, in accordance to Autocamp's standards and guidelines.
Develop and implement plans that continually improve upon guest satisfaction and associate performance. Respond and follow up on assigned customer care issues.
Attend to guest requests and complaints, resolve issues and partner with other departments to ensure an excellent guest experience.
Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
Report any unusual occurrences immediately to the General Manager. Complete and submit compliance related reports and forms as needed.
Communicate in a timely manner with other department managers regarding issues that require their attention.
Know the facilities and hours of operation of the property.
Ensures that lost and found items are always properly recorded and checked into designated holding areas.
Comply with guest accommodation entry code control policies.
Perform housekeeping duties, as needed
Performs any other duties as requested by the General Manager.

Benefits

Daily Pay
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Marketplace Discounts on event tickets, electronics, gym memberships + more!