Seasonal Holiday Team Lead - Mondawmin Mall

Cherry Hill Programs • Baltimore, MD

2d • Onsite

About The Position

As a Shift Lead, you’ll help create excellent experiences on Santa photo sets by supporting the team, welcoming families, assisting with photos, and keeping daily operations running smoothly. You’ll bring warmth, energy, and leadership to each shift while helping create a joyful holiday experience guests will remember.

Cherry Hill Programs provides holiday and souvenir experiences in partnership with retail locations, tourist attractions, and destinations across North America. This role offers an opportunity to build leadership experience and may provide opportunities to return for future holiday seasons or explore growth within the souvenir photography division, where available.

The position involves working during peak retail periods, including evenings, weekends, and holidays. Team members should be able to lift and carry equipment weighing up to 50 pounds and stand for prolonged periods.

Requirements

• Positive attitude and strong work ethic.
• Ability to work as part of a team and independently.
• Good interpersonal and communication skills.
• Flexibility to work during peak retail hours, including evenings, weekends, and holidays.
• Ability to process sales transactions and comfort with cash handling.
• At least 18 years of age.
• Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods.

Nice To Haves

• Previous retail, service industry, or cashier experience is preferred but not required.

Responsibilities

• Perform opening and closing duties at the assigned venue.
• Lead by example and reinforce policies and procedures established by the Operations Manager or Regional Manager.
• Troubleshoot technical issues and escalate them to IT or Local Management when needed.
• Assist with training and/or recruiting as needed.
• Take photos and provide guests with memorable souvenirs; photography experience is not required.
• Provide excellent guest service throughout the experience.
• Participate as a team member to ensure photo operations run smoothly and effectively.
• Engage in a friendly manner with guests, staff, and coworkers.
• Operate the POS system and photography equipment.
• Maintain a safe and clean working environment.
• Complete other tasks as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• One free visit with Santa for friends and family, including 10 photo prints and 10 free holiday cards from Shutterfly.
• A personalized digital message from Santa, powered by Portable North Pole.
• Three free months of access to Pixie Post, a digital greeting card platform.
• Potential to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed