Seasonal Harbor Operations Specialist

Port of Seattle•Seattle, WA

9h•Onsite

About The Position

There are two (2) positions available at different locations and work hours: Shilshole Bay Marina – Thursday - Sunday (12:30pm to 10:30pm) and Bell Harbor Marina – Friday – Monday (7:00am to 5:00pm). As a Seasonal Harbor Operations Specialist, you will be front-line operational staff for Port properties for commercial fishing, commercial and recreational vessel facilities. You will manage day-to-day operations of maritime business and ensure all activities are followed according to set expectations, policies, and procedures for safety, environmental, and efficiency. You will provide customer service and standard operational information to current and prospective customers and the public. You will establish and maintain positive interactions with customers to address their concerns, answer their questions, and assist with their needs. You will provide property security by patrolling buildings, upland gated fence storage yards, and lockers ensuring that all areas are locked and secured for facility and public safety. You will provide parking enforcement ensuring proper policies and procedures. You will collaborate with other Harbor Operations Specialists, contracted security, Portfolio Manager, and maintenance personnel to meet customer needs. You will exchange information and provide daily updates to bring awareness to routine events, scheduled special events, and activities which may impact the facility operations. You will provide updates and revised post orders to on-coming Duty Harbor Specialist at shift turnover. You will act as first responder and operate skiff in emergency situations (i.e., person in the water, oil, fuel, or chemical spills) and deploy oil boom equipment for spill response. You will also execute containment procedures to provide containment for vessel spills, following proper incident reporting for regulatory agencies per policy.

Requirements

One (1) year of experience in facilities, maintenance or security operations.
Apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.
Familiarity with boat and marina operations, including marina environmental regulations and guidelines.
General proficiency with desktop office applications such as Microsoft Outlook and Word.
Proficient customer service skills, especially face to face interaction.
Excellent verbal and written communication skills.
Well-developed problem-solving skills and conflict resolution skills to effectively manage through expected and unexpected change.
Ability to work independently with minimal supervision.

Responsibilities

Manage day-to-day operations of maritime business and ensure all activities are followed according to set expectations, policies, and procedures for safety, environmental, and efficiency.
Provide customer service and standard operational information to current and prospective customers and the public.
Establish and maintain positive interactions with customers to address their concerns, answer their questions, and assist with their needs.
Provide property security by patrolling buildings, upland gated fence storage yards, and lockers ensuring that all areas are locked and secured for facility and public safety.
Provide parking enforcement ensuring proper policies and procedures.
Collaborate with other Harbor Operations Specialists, contracted security, Portfolio Manager, and maintenance personnel to meet customer needs.
Exchange information and provide daily updates to bring awareness to routine events, scheduled special events, and activities which may impact the facility operations.
Provide updates and revised post orders to on-coming Duty Harbor Specialist at shift turnover.
Act as first responder and operate skiff in emergency situations (i.e., person in the water, oil, fuel, or chemical spills) and deploy oil boom equipment for spill response.
Execute containment procedures to provide containment for vessel spills, following proper incident reporting for regulatory agencies per policy.