Seasonal Guest Experience Associate

Newfields a Place for Nature & The Arts•Indianapolis, IN

10d•Onsite

About The Position

Seasonal Guest Experience Associates work our Harvest Nights and Winterlights festivals, greeting and welcoming guests. These positions will provide information and ticketing to the thousands of guests who visit nightly. The positions run from August through mid-January, including regular weekdays and weekends, evenings, nights, and holidays (Halloween, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day). As ambassadors for Newfields, Guest Experience Associates provide exceptional customer service by making all guests feel warm, welcome, and cared for. Guests become inspired as they learn all Newfields has to offer.

Requirements

High School Diploma/GED and previous experience in customer service
Strong written and verbal communication skills
Extremely personable, positive, and approachable
Ability to lift up to 50 pounds
Ability to read and interpret general business periodicals and brochures
Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers
Clear spoken communication skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
Basic computer skills and a pleasant attitude when interacting with visitors
Ability to apply common sense understanding to carry instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color, vision peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide excellent customer service to all guests
Interpret and manage the needs of guests during high volume events and exhibitions
Learn and become proficient in on-site ticketing system
Answer phone calls to assist guests with questions and ticketing issues
Function with flexibility on a team with multiple roles, facets, and locations throughout the campus
Answer questions about programs, exhibitions, events, policies, gardens, and buildings at Newfields
Be knowledgeable of all membership levels and information in order to sell and renew memberships
Work and communicate well with a dynamic group of guests
Ensure all needed supplies are available and maintain an orderly area at each workstation
Provide exceptional customer service by making all guests feel warm, welcome, and cared for.
Other duties may be assigned.