Seasonal Game Day Operations Coordinator

The National Football League•Inglewood, CA

23h•Onsite

About The Position

The NFL Digital Media Technical Operations team is seeking a coordinator to assist with supporting digital apps and platforms. Focus will be on live video streaming experiences on web browsers, mobile phone, tablet and connected tv apps on game days. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. This person should have strong communication skills and confidence in a fast-paced environment. This position will communicate with product management, technology, and business development. The role will report directly to the Senior Product Operations Manager.

Requirements

1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry
Well-organized; ability to manage multiple tasks and prioritize in a fast-paced environment
Strong interpersonal, verbal, and written communication skills
Excellent problem-solving ability; highly motivated to drive positive change
Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
Strong knowledge of sports and digital sports products

Nice To Haves

Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred.
Ability to understand and document business rules
Ability to quickly learn new systems and programs
Attention to detail and excellent organizational skills
Avid interest and knowledge of NFL football
Excels collaborating with team
Embody an enthusiastic, proactive can-do attitude
Embrace grit, free from ego or entitlement
Excel as a relationship builder, with the ability to influence
Eager learner, driven by passion rather than just ambition
Encompasses an incredible work ethic with an agile mindset

Responsibilities

Clubs preseason live game support, live stream validation, monitoring, triage, escalation, and platform checks.
Coordinate and monitor daily operational activities to ensure they are carried out efficiently and according to established procedures for Product Operations team.
Validate and check CTV, mobile, tablet and web devices for live streaming of games and shows supporting content and advertising requests.
Ensuring that the live stream plays properly in all relevant DMAs during game window, on desktop (Preseason), mobile web & mobile app (Preseason & Regular Season)
Managing the triage, escalation and resolution of Business Development and fan reported issues in real-time on Game Days
Duties will also include answering messages sent into NFL.com by fans, which requires knowledge about how the site feature’s function. Offer fans in-depth tier 2 technical support on own and operated products.
Provide support to our direct-to-consumer such as NFL+ and Digital products by processing subscription renewals, refunds, and cancellations.
Help process NFL Privacy request such as deletion, access and change of user’s data.
Use several databases, portals, and consoles to perform personal information functions such as processing deletion and access requests.