Seasonal Front Desk Host (Friendship Heights (5236 44th st N.W)--West End (1201 24th St N.W.)--Mount Vernon Triangle (400 K st N.W.)
About The Position
Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere. Our team is dedicated to elevating the nail care experience through thoughtful hospitality, meticulous cleanliness and a deep commitment to client and team wellbeing. We take pride not only in what we do, but how we make people feel. We’re seeking friendly, customer-focused front desk associates who are passionate about creating the ultimate client experience. This role supports the daily operations of the shop to ensure a welcoming, seamless experience for every guest while upholding our shop standards and overall environment.
Requirements
- 1+ years of experience in the field of retail or hospitality
- Extremely reliable and punctual. This is a critical component of the role, and we are seeking candidates who are fully confident in their ability to arrive on time for every shift
- Resourceful problem solver with resilience in navigating day-to-day operational challenges
- Clear, confident, and collaborative communication style (both verbal and written)
Nice To Haves
- Experience at a salon/spa is a bonus!
Responsibilities
- Maintain a positive, welcoming and personable disposition when interacting with clients
- Ability to handle client feedback or issues in real-time with a calm demeanor
- Assist the shop manager with client feedback follow-up as needed when the manager is not available
- Helps educate clients on services, upgrades and retail products that enhance their visit.
- Acts as a brand ambassador, sharing the Varnish Lane story and our commitment to natural, waterless, non-toxic care
- While on shift, you are responsible for leading the operational flow of the shop and supporting nail stylists to ensure a smooth, successful shift
- Ability to multitask and stay calm when things get busy
- Brings a collaborative attitude and works well within a team
- Assist the nail stylists with necessary operational flow tasks such as the sterilization of implements, restocking hot towels, etc.
- Must be able to master our appointment and POS system
- Maintains awareness of active promotions, marketing materials, and visual merchandising standards (through company-provided announcements) so that you can clearly communicate to clients
- Consistently upholds Varnish Lane’s standards of cleanliness and tidiness through your shift
Benefits
- Dedicated HR support and guidance in enrolling in Benefits if eligible
- Competitive salary and incentivized bonus structure
- Discounted services and retail products
- Positive work environment
- Potential to grow into a more senior operations role
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
