Seasonal Fan Experience Associate

AMB Group, LLC•Atlanta, GA

23h•Onsite

About The Position

The Mercedes-Benz Stadium Fan Experience Team is seeking an outgoing, qualified candidate to join the team as a Seasonal Fan Experience Associate. This position will primarily focus on supporting data-driven Fan Experience initiatives while also incorporating creative responsibilities such as curating and designing presentation decks and digital assets. The role is integral in elevating the fan experience at Mercedes-Benz Stadium through insights, observations, and innovative design. This part-time position requires up to 40 hours per week and is based at Mercedes-Benz Stadium from January to August. Hourly compensation is provided, but housing is not included.

Requirements

At least 1 year of experience in a professional work setting.
Availability to work 80% or more of Mercedes-Benz Stadium events (including Atlanta Falcons, Atlanta United, and other third-party events, including nights, weekends, and holidays).
Comfortable speaking with fans/guests and executives in an informed and professional manner.
Strong organizational and interpersonal skills, with the ability to manage multiple tasks simultaneously.
Experience collaborating effectively as part of a team.
Proficiency in Microsoft Excel.
Good analytical and problem-solving skills.
Ability to stand on your feet for 4+ hours at a time.
Reliable transportation.

Nice To Haves

Experience with creative tools such as Canvas or Adobe Creative Suite.
Experience designing presentation decks and digital assets.
Familiarity with PowerBI or other data visualization tools is a plus.

Responsibilities

Assist with post-event survey reporting for all Major Events hosted at Mercedes-Benz Stadium.
Support ad hoc survey requests and reporting to drive actionable insights for Fan Experience initiatives.
Analyze data to identify trends and guide future Fan Experience strategies.
Curate and design visually engaging presentation decks for internal and external stakeholders.
Develop digital assets to support Fan Experience programs and initiatives, aligning with the stadium’s branding standards.
Collaborate with the team to ensure creative elements enhance storytelling and effectively communicate insights.
Lead the creation and execution of Fan Council programs for Atlanta United and Atlanta Falcons.
Act as a fan experience ambassador by engaging with fans and staff in a positive, professional manner.
Observe and report on event day opportunities to enhance experiences through creative and operational improvements.
Provide assistance to all members of the Fan Experience team to improve fan satisfaction.
Collaborate on special projects and functions as assigned by the supervisor.