Seasonal Electronic Gaming Device Attendant
About The Position
This is a seasonal position with employment not exceeding 120 days from hire. The contract period is between May 15th, 2026, and September 15th, 2026. Seasonal positions do not offer medical, dental, or pending insurance qualifications. The role involves providing excellent customer service, maintaining customer relationships, resolving customer concerns, and upholding the quality of customer service at the Quinault Beach Resort and Casino. Responsibilities include assisting customers, adhering to company and gaming policies, protecting assets, accurately accounting for inventories, and performing technical tasks on Electronic Gaming Devices (EGDs) such as reloading tickets, clearing jams, accessing game history, and screen recalibration. The attendant is also responsible for verifying ticket documentation, jackpots, and machine malfunctions, reporting unusual situations, and performing other duties as assigned. Adherence to QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures is required. Duties may change based on organizational needs.
Requirements
- Must be 18 years of age.
- High school diploma or equivalent, or enrolled in GED classes
- Read, write and speak English
- Physical ability to perform the duties required of the position.
- Ability to work quickly, efficiently and accurately within all denominations of money.
- Ability to stand and/or walk for extended periods at assigned work areas.
- Ability to stock machines.
- Must be able to work any assigned shifts including holidays, high volume days and weekends.
Nice To Haves
- Previous EGD attendant experience.
- Demonstrated record of successful customer service skills.
Responsibilities
- Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
- Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
- Develop solutions for customer concerns and continual focus on customer service as our top priority.
- Maintains the Quinault Beach Resort high quality of customer service.
- Offers assistance to customers and guest in an accurate, courteous, and friendly manner.
- Maintains and/or obtains an awareness of applicable company and departmental policies, procedures and rules.
- Maintains and/or obtains an awareness of applicable gaming policies, procedures and rules and works within them accordingly.
- Responsible for the protection of Quinault Beach Resort assets and the accurate accounting of inventories in assigned banks by strict compliance.
- Responsible to access EGD equipment to reload tickets, correct ticket jams, game history, and screen recalibration, etc.
- Responsible for confirming accurate documentation on tickets, in the verification of jackpots, machine malfunctions and/or related EGD functions.
- Reports any unusual situations to supervision.
- Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
Benefits
- Seasonal positions do not offer any type of medical, dental or pending Insurace qualifications.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
