Seasonal Door Ambassador: Ring Concierge Century City

Leap • Los Angeles, CA

1d • Onsite

About The Position

Ring Concierge is seeking a reliable and hospitable Seasonal Door Ambassador for its boutique at the Century City Westfield Mall in Los Angeles, CA, to provide support during the holiday season (October through the end of December). As the first point of contact for clients, the Door Ambassador sets the tone for the client experience, bringing a level of professionalism and enthusiasm that reflects both Leap values and the Ring Concierge ethos. This individual is responsible for creating positive, memorable interactions while managing client flow, maintaining store capacity guidelines, and ensuring a safe and exceptional environment. The Door Ambassador demonstrates strong and clear communication skills, ensuring alignment across the team and contributing to the overall efficiency and success of the store. In this dynamic role, they balance multiple tasks in a fast-paced setting while upholding safety, security, and operational excellence. Additional responsibilities include supporting leadership by fostering team collaboration, maintaining visual merchandising standards, and embracing new technologies to optimize performance. They also support store opening and closing procedures, adhere to security protocols, and may carry store keys as a trusted team member.

Requirements

• Must be at least 18 years old.
• Experience in retail, luxury retail, or high-touch client-facing industries is required.
• Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays.
• Ability to maintain an active presence on the sales floor, standing, walking, using ladders, and lifting up to 50 pounds.
• Hospitality Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Adaptable: Ability to remain nimble and excels in a fast-paced environment.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients.
• Brand Champion: Embodies a strong passion for the brand, sharing its story and values while demonstrating in-depth knowledge of the product offerings.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Nice To Haves

• A background in security or loss prevention is viewed as a strong advantage.

Responsibilities

• Manage client flow and maintain store capacity guidelines.
• Ensure a safe and exceptional environment for clients.
• Communicate effectively with the team to ensure alignment and store success.
• Balance multiple tasks in a fast-paced setting.
• Uphold safety, security, and operational excellence.
• Support leadership by fostering team collaboration.
• Maintain visual merchandising standards.
• Embrace new technologies to optimize performance.
• Support store opening and closing procedures.
• Adhere to security protocols.
• Monitor product movement and ensure merchandise is displayed correctly.
• Communicate loss prevention insights to management and provide guidance to staff.
• Contribute to high Net Promoter Scores (NPS) and secret shopper results by engaging clients with welcoming body language and exceptional service.
• Demonstrate exceptional organizational skills, completing tasks accurately and on schedule.

Benefits

• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
• Part-Time hourly employees can accrue based on local laws
• Employee discount for participating Leap brands

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed