Seasonal Docent

Saks•New York, NY

12d•$22 - $28•Onsite

About The Position

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

Requirements

A skilled multi-tasker who can pivot to support team members where needed
Deliver high service standards in alignment with customer expectations
Superior verbal communication and interpersonal skills
Bi/multi lingual
Ability to effectively communicate with clients, co-workers, and management in a professional and courteous manner
Have an understanding of and passion for client service, brand heritage and luxury culture
Possess a positive, solution-oriented, and client-focused mindset
Thrive in a fast-paced environment and have the flexibility to adapt to change
Always portray a professional and polished demeanor demonstrating confidence and a positive attitude
A Customer Obsessed Mindset
A passion for providing a seamless and elevated experience for clients
Knowledge of hospitality and/ or related customer facing industry
Ability to quickly problem solve client concerns and determine solutions with limited supervision
Available to work a flexible schedule that includes nights, weekends, and holidays
Ability to interact professionally and respectfully

Responsibilities

Greet and engage customers with warmth and professionalism, ensuring an outstanding first impression.
Conduct personalized experiences highlighting key products and services, and brand heritage.
Facilitate connections throughout the store to optimize service opportunity and customer experience.
Operate flexibly between the sales floor and the Concierge Lounge, adapting to the needs of each environment.
In the Concierge Lounge, warmly welcome guests, handle check-ins, and register visitors efficiently.
Offer complimentary beverages and manage coat check services with attentiveness and discretion.
Maintain an organized, inviting lounge environment that reflects the luxury standards of the brand.
Collaborate with sales associates and management to deliver a seamless and elevated customer journey.
Flexibly manage your schedule to accommodate peak store hours, special events, and VIP appointments.