Seasonal Digital Lead

PACSUN•Peabody, MA

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient, and productive digital fulfillment during the holiday season. The role focuses on Ship from Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. This hands-on role actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively to support holiday demand. The Seasonal Digital Lead guides and coaches associates, models core value behaviors, and holds self and others accountable to digital fulfillment standards and procedures. This is a seasonal, part-time position requiring availability for a range of 20–30 hours per week based on business needs. Availability is required from November 22 through December 24, 2026, including weekends, nights, and peak holiday periods. The position may require 1–3 overnight and/or early morning shifts during that period. Store leadership determines schedules based on fulfillment volume and coverage needs. The role involves frequent lifting and/or moving of up to 20 pounds and occasional lifting and/or moving of up to 35 pounds. It also involves extended periods of sitting or standing, ladder climbing as needed, walking, handling items, reaching, twisting, squatting, and maneuvering around sales floor, stockroom, and office areas. The work takes place in an open environment with fluctuating temperatures and standard lighting.

Requirements

Strong organization and time management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, resolve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency.
Comfort using computers and digital fulfillment tools.
Knowledge of store product and passion for brands, fashion, and the customer experience.
Ability to work 20–30 hours per week based on business needs.
Availability from November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Availability for potentially 1–3 overnight and/or early morning shifts during the November 22–December 24 period.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed; walk, handle items, reach, twist, squat, and maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment provide an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts by picking, packing, and shipping orders to meet fulfillment expectations.
Prioritize and delegate digital fulfillment tasks based on order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely task completion.
Coach associates and provide feedback on fulfillment processes, technology, packaging standards, and performance.
Model core value behaviors, motivate associates, and recognize strong fulfillment performance.
Provide clear direction on fulfillment priorities, company directives, and standards.
Monitor order queues, backlogs, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and partner with store leadership to align coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.