Seasonal Customer Support Specialist
About The Position
Brighten your holidays with a rewarding seasonal job! The Kansas City Steak, a National Beef Company, is hiring friendly professionals for Seasonal Customer Support Specialist positions. If you are a “people person,” we want to talk to you! Multiple full-time and part-time, day shift Customer Support Specialist positions are now available at our inbound call center. Help people check off their holiday list as you provide web site support, process customer orders, and help to resolve customer service issues through phone, e-mail, chat, and social media platforms by offering solutions while remaining composed and objective. Positions begin Now and run through the end of the year, and are located at our Northland office (MCI airport location). Seasonal Customer Support Specialists will receive a base pay rate of $18.00 per hour, a Weekly Perfect Attendance Bonus of an additional $2.00 per hour, and an End of season Perfect Attendance bonus!
Requirements
- Computer Knowledge/E-commerce savvy
- Ability to work a flexible work schedule including some weekends and holidays.
- Possible overtime during December peak season
- Strong desire and passion to help and serve others
- High level of confidence, enthusiasm and a positive attitude, especially during stressful interactions
- Excellent written and verbal communication skills
- Ability to provide order support, solutions & additional product information
- Ability to build relationships with customers and co-workers
- Qualified candidates for this position will be required to successfully complete the background check.
- Must be at least 18 years of age or older.
- Applicants must be authorized to work for ANY employer in the U.S.
- We are unable to provide visa sponsorship at this time.
Nice To Haves
- Call center experience is preferred.
Responsibilities
- Handle high volume inbound calls, quickly and efficiently
- Inbound calls include placing holiday orders for customers and providing customer resolutions
- Providing customer an optimal experience to ensure single contact resolution on service matters
- Assist with order issues and resolve in a quick, efficient manner while delivering exemplary service
- Provide customers with assistance regarding product questions and ordering help
- Other duties as assigned
Benefits
- Base pay rate of $18.00 per hour
- Weekly Perfect Attendance Bonus of an additional $2.00 per hour
- End of season Perfect Attendance bonus!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
