Seasonal Customer Support Agent

Revant Optics•Portland, OR

23h•$18•Remote

About The Position

Are you passionate about delivering top-notch customer experiences? Do you thrive in a fast-paced, problem-solving environment? Revant Optics is looking for a Seasonal Customer Support Agent to join our team. This is a temporary, seasonal role that is anticipated to begin in February and continue through approximately the end of September, with timing dependent on customer support demand and business needs. This is a remote position, though candidates must reside in Oregon to be eligible. As a Seasonal Customer Support Agent, you will work closely with our Customer Support team and Customer Support Manager. You will serve as the first point of contact for customers by answering questions, resolving issues, and ensuring every interaction reflects our commitment to excellence. Whether assisting via phone, chat, email, or social media, your ability to communicate clearly and think on your feet will make a real impact. If you are excited to be part of a collaborative, customer-focused team, we would love to hear from you. Revant is the largest and fastest-growing direct-to-consumer replacement lens company on the planet. We are dedicated to creating the most sustainable vision brand in the world by keeping eyewear in play. We are committed to evolving the eyewear industry with innovative and sustainable optical manufacturing processes and products designed to provide the best visual experience possible. Our dedication to making better products in a better way, and providing stellar consumer experiences, is fueled by the belief that the vision industry needs to focus less on flash and more on thoughtfulness. Revant is committed to the principles of inclusion, diversity, and equity. We create community and build trust by fostering a culturally attentive organization. We reach out to diverse candidates who will contribute a range of perspectives, experiences, skills and ideas to how we work, our programs and our services to best serve, reach and reflect the rich diversity of the customers we serve.

Requirements

Impeccable spelling and grammar, with the ability to maintain a minimum of 40 words per minute typing speed.
Highly motivated, creative individual with a passion for customer service and a demonstrated ability to connect with customers.
Strong problem-solving skills, with the ability to analyze customer issues and identify effective solutions.
Exceptional multitasking skills, with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
Minimum of a high school diploma or equivalent is required.
Demonstrates empathy and the ability to take initiative, showing a genuine interest in resolving customer concerns.
Communicates with purpose and honesty, maintaining transparency and building trust with customers.
Collaborates effectively with team members to deliver exceptional customer service, sharing knowledge and expertise.
Continuously seeks opportunities to improve customer service processes and outcomes, demonstrating a commitment to innovation.
Aspires to meet or exceed the standards of the world's best companies, setting high expectations for oneself and the team.
Values community over capital, emphasizing the importance of customer satisfaction and loyalty.
Always works to bring value to the customer, putting their needs at the forefront of every interaction.
You must reside within the state of Oregon to work remotely.
While working remotely, you will need a quiet space that you can use to allow you to be present and focused during work hours.
Proficiency with office equipment and computers
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms.
Some tasks may require moving around the work space, reaching for files, or accessing equipment, necessitating mobility and flexibility.

Nice To Haves

Prior experience in customer service is preferred.
Experience working remotely and/or in a startup setting is a plus.

Responsibilities

Offer support to customers through Gorgias, utilizing phone, chat, email, and social media to address their questions and concerns.
Respond to customer inquiries promptly and professionally, utilizing templates and macros to effectively resolve issues.
Provide comprehensive support for Amazon customer questions, including order processing, returns, exchanges, refunds, and reshipments.
Manage Netsuite functions effectively, handling returns, exchanges, refunds, and reshipments to ensure a seamless customer journey.
Meet or exceed personal key performance indicators (KPIs) for customer satisfaction and resolution rates.
Perform additional duties as assigned, demonstrating flexibility and adaptability.
Other duties as assigned