Customer Support Agent

Acorn Stairlifts, Inc. • Orlando, FL

10h • Onsite

About The Position

Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company. To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.

Requirements

• Proficient in Microsoft Windows; strong typing skills
• Excellent verbal and written communication
• Customer-focused mindset with strong listening skills
• Ability to handle difficult situations with professionalism
• Strong analytical and troubleshooting abilities
• Team-oriented, adaptable, and able to work in a changing environment
• Reliable with strong work ethic and schedule adherence
• Associate’s degree (preferred), OR
• 2–4 years of customer support or related experience, OR
• Equivalent combination of education and experience

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries
• Resolve customer concerns with professionalism and empathy
• Provide basic technical assistance and escalate complex issues
• Document customer interactions and complete incident reports
• Confirm service appointments and coordinate daily scheduling
• Assist customers with parts orders and service call scheduling
• Determine warranty coverage and support accurate invoicing or collections
• Identify recurring service issues and escalate when necessary
• Process RMAs and respond to voicemail and email support requests
• Follow all safety, security, and company procedures

Benefits

• Comprehensive benefits package: Medical, Dental, Vision
• Enrollment in company 401(k) program, with company match
• Company-paid Life Insurance + Short- and Long-Term Disability
• 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
• A supportive, energetic workplace where success is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree