Customer Support Agent

LoadUp Technologies•Alpharetta, GA

About The Position

At LoadUp, we’re not just solving problems—we’re supporting people through important moments. Our Support Agents are the steady, reliable voice, ensuring each customer interaction is handled with care, urgency, and professionalism. You’re a great fit if you're: A great listener who loves helping people Tech-comfortable and coachable Energized by fast-paced days (and ready to adapt on the fly) Able to bring empathy and efficiency to every conversation Able to work nights or weekends

Requirements

1+ years of experience in a high-volume customer service or support environment.
Solutions-first mindset with a passion for providing great service.
Strong communication, organization, and time-management skills.
Familiarity with computer systems and a willingness to learn our platforms.
A team-first attitude and comfort in a feedback-rich culture.
High school diploma or GED required; college experience is a plus.

Nice To Haves

college experience is a plus

Responsibilities

Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
Accurately document all interactions in our systems to maintain clear and organized customer records.
Identify and report recurring issues or trends to help improve customer experience and internal processes.
Uphold LoadUp’s brand values in every customer interaction.
Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.