Customer Support Agent
About The Position
As a Customer Support Specialist, you will be on the front lines working with Nursa platform users through inbound customer support channels. As the primary contact for our users, you will support facilities and clinicians by answering basic technical and process questions about the Nursa app. The ideal candidate adapts well to a fast-paced environment and provides a high level of support to our existing and potential users. We ask that you leave each user better than you found them, and exemplify the Nursa passion for first-class patient care. This role requires one Saturday or Sunday shift. Nursa strives to be a fun, motivating place to work where we support personal and professional growth.
Requirements
- Excellent customer service soft skills
- Customer obsessed: Enthusiasm for helping users succeed within our app
- Tech Savvy: Strong ability to be proficient in multiple platforms
- Self-motivated and a strong team player
- Adaptable to a fast-paced growing company
- Excellent oral and written communication skills and a commitment to delivering a world-class customer experience
- Must be based in Utah
Responsibilities
- Support all forms of inbound communication with user, including chat, phone and email
- Maintain callback requests and outbound communications as needed
- Welcome and educate new users to our app
- User verification and documentation
- Research shift discrepancies
- Troubleshooting app functionality with users
Benefits
- Opportunity to revolutionize healthcare industry and build both relationships and teams that make a tangible impact
- We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow
- An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity
- Competitive pay and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
