Customer (Billing) Support Agent

Blueprint Technologies•Bellevue, WA

5h•$23 - $26•Hybrid

About The Position

Blueprint is currently looking for a Customer (Billing) Support Agent (English fluency required) to be part of the team. The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The Customer (Billing) Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience.

Requirements

A minimum of 1 year of customer service experience
1+ years in customer support and/or technical troubleshooting is strongly preferred
Written and verbal fluency in English language required, must pass Language Assessment Test
Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Some online game knowledge and experience preferred

Responsibilities

Deliver world-class customer service by following established departmental policies, processes, and standards
Manage and respond to customer support tickets within the established SLA and performance guidelines
Respond to customer tickets with relevant information and directions in an organized and concise manner
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
Communicate and explain information to the customer in writing with a focus on first-time resolution.
Multitask between multiple tools and systems and apply information and knowledge to customer situations.
Consistently meet and exceed customer satisfaction and productivity metrics
Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic, and high- transaction environment.
Coordinate internally with other teams as needed to provide feedback and help resolve issues
May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
May be assigned to assist in other ticket queues as needed
Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
Additional duties and special projects as assigned.