Seasonal Customer Service Specialist

Go! Retail Group•Austin, TX

22h•Hybrid

About The Position

The Seasonal Customer Service Specialist is the frontline of our customer experience; the first voice a customer hears when they need help with an order, have a question about a product, or run into an issue they cannot solve on their own. This is a seasonal role that runs through the holiday season, one of the most exciting and fast-paced times of year for our business. It is a great fit for someone who genuinely enjoys helping people and takes pride in leaving every interaction better than they found it. Hiring for this position begins in early August and runs through early November, with a week of paid training giving you a solid foundation for the role. This position is open to candidates in the greater Austin area and offers the choice of working on-site at our corporate office or fully from home.

Requirements

Positive, customer-first attitude with a professional and courteous communication style
Strong written and verbal communication skills including solid grammar and the ability to write clearly and concisely across email and chat channels
Demonstrated computer skills including comfort with Microsoft Office Suite and the ability to navigate multiple browser-based tools simultaneously
Ability to type at least 35 words per minute
Strong multitasking, problem-solving, and organizational skills with a focus on efficiency and accuracy
Openness to receiving frequent feedback and a genuine commitment to applying it
Availability to work Monday through Saturday during the holiday period with schedule flexibility based on business need
Must reside in the greater Austin area for in-person equipment pickup and return
High-speed internet with a reliable ethernet cable connection
A quiet, dedicated workspace free from background noise during working hours

Nice To Haves

At least 6 months of contact center, customer service, or retail experience
Familiarity with ecommerce platforms or online order management
Prior experience working in a seasonal or high-volume customer service environment

Responsibilities

Deliver friendly, efficient, and resolution-focused customer support across assigned channels, with phone as the primary and mandatory channel
Assist customers with order inquiries, account questions, product information, site issues, and general support needs, documenting contacts accurately and escalating when needed
Handle email and chat contacts as assigned, maintaining the same quality and professionalism across every channel
Represent the company with a productive, courteous, and solutions-oriented approach in every interaction
Build and maintain working knowledge of products, promotions, and sales techniques throughout the season, applying that knowledge to improve customer satisfaction and support sales goals
Stay current on policy and process updates communicated through training and team channels, incorporating changes into daily work quickly and accurately
Use available tools and resources to find answers efficiently, escalating to team leads when an issue falls outside your scope
Operate in alignment with company core values of Commitment, Integrity, and Openness in every customer and team interaction
Receive and apply coaching and feedback from team leads and quality reviewers regularly, approaching feedback with openness and a genuine commitment to improvement
Contribute to a positive team environment by showing up consistently, communicating proactively, and supporting teammates during high-volume periods