Seasonal Customer Service Representative - 2026 (Texas & Western US)

Minted•Reno, NV

10d•$18 - $19•Remote

About The Position

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. This role is for a Seasonal Customer Service Representative, starting in September through December 2026. The Customer Service team is central to the customer experience, assisting with pre- and post-order inquiries due to the unique, customized nature of Minted's products. CSRs provide elevated, nuanced solutions to complex problems arising from handcrafted products and production processes. This is a remote role requiring the ability to navigate multiple web-based tools while engaging warmly with customers. The team operates 7 days a week, and team members will receive a set schedule that includes evenings and weekends.

Requirements

Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.
A Bachelor’s degree or equivalent work experience.
Experience working with high-end customers, with accountability for fully owning and solving customer problems.
Experience handling inbound contact volume and familiarity with contact queues.
Experience with design-related work and fulfillment: photo printing, design files, etc.
Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates.
High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy.
Experience using omni-channel CRM platforms like SF, ZD...etc.
Ability to learn new and new-to-you technologies quickly and easily.

Nice To Haves

An interest and aptitude for design- or technical-related issues and problems is a plus.

Responsibilities

Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
Leverage detailed internal knowledge base to augment service approach, using documented knowledge and service skills to find answers to customer questions.
Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations.
Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
Identify operational errors or platform friction points and share proactive insights with Customer Service leadership.
Deliver consistently strong quality in every interaction, maintaining accountability for availability through efficient time management and proactive communication.