Seasonal Customer Service or Seasonal Retail Sales Floor Support - The Shops at La Jolla Village Rack

Nordstrom•San Diego, CA

4d•$19 - $20•Onsite

About The Position

This role is for a Seasonal Customer Service or Seasonal Retail Sales Floor Support position at The Shops at La Jolla Village Rack. As a Nordstrom Rack team member, you will be expected to be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You will ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals. Roles are available in Sales and Customer Service departments, and the specific role will be discussed during the interview process.

Requirements

Clear, effective communication with strong interpersonal skills
Accountability, initiative and a high level of ownership
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
The ability to work a flexible schedule based on business needs

Responsibilities

Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day.
Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience.
Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in all technologies used in the store environment.
Adhere to all operational, merchandise and asset protection standards.
Promote initiatives like our Nordstrom Rewards program.
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner following quality standards.
Prepare and ship customer’s orders following quality, packing and shipping standards.
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures.