(S) Seasonal Concierge Program Coordinator

SXSW•Austin, TX

6d•Onsite

About The Position

SXSW is seeking a seasonal Concierge Program Coordinator to deliver a high-touch, premium experience for group and executive badge holders. This role owns the program's overall lifecycle, driving early planning, seasonal readiness, and team leadership from prep through post-event wrap-up. This is a seasonal role, from October through early April.

Requirements

3+ years in luxury hospitality, VIP services, or high-end event production
Experience managing small teams and vendors in live-event settings.
Proven customer service track record with the confidence, discretion, and judgment required to interface directly with senior executives and high-profile clients.
Exceptional written, verbal, and interpersonal communication skills across all levels, including internal teams, clients, vendors, and field staff.
Outstanding organizational skills, attention to detail, and proven ability to prioritize and adapt in a fast-paced environment.

Nice To Haves

Familiarity with Airtable and HubSpot preferred.

Responsibilities

Collaborate with the Commercial Operations team to coordinate logistics, scheduling, and staffing for the concierge program.
Oversee the program's operating rhythm by managing seasonal timelines, dependencies, and overall event readiness.
Recruit, train, and manage a small on-site seasonal concierge team.
Support creative execution and vendor management for the CxO Lounge, including décor, signage, F&B, and AV, adhering to specifications and budgets.
Facilitate curated programming and speaker discussions to ensure a seamless run-of-show.
Act as the dedicated pre-event contact for badge holders, curating personalized itineraries and handling special requests with discretion.
Collect badge holder feedback post-event and compile comprehensive recaps with actionable recommendations for future iterations.
Manage, schedule, and coach the seasonal concierge team in real time, serving as the primary point of escalation on-site.
Serve as the main point of contact for badge holders during the event to resolve inquiries and ensure a premium guest experience.
Produce and deliver daily on-site status reports.