Seasonal Commission Sales - Kids' Apparel & Shoes - The Sono Collection

Nordstrom•Norwalk, CT

7d•Onsite

About The Position

This is a professional sales role with real earning potential at Nordstrom, focusing on Kids' Apparel & Shoes. The primary goal is to help customers feel good and look their best by providing excellent service, being a great teammate, and meeting sales goals. In the Kids Apparel & Shoes department, you will create a fun and welcoming shopping experience for parents, children, and gift-shoppers. This involves building rapport, offering expert sizing guidance, and growing long-term relationships by following up as children grow. You will also partner with expecting and new parents to help them find baby essentials, including shoes and baby gear.

Requirements

A genuine passion for fashion, styling, and customer experience.
A self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
A team-first mindset, looking for ways to help your teammates and department succeed.
Comfort with technology and digital selling tools.
The ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling.
Handle bulky and sometimes awkwardly shaped items, which include reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback that earns trust and drives loyalty.
Set and achieve personal sales goals, and stay accountable to results.
Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive.
Able to commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
Follow Up - Build lasting relationships to drive predictable business by using the 2-2-2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book (your tool for tracking customers so outreach feels personal).