Seasonal Call Center CSR
About The Position
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Revenue (DOR): The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer. Role Overview: The Seasonal Call Center Customer Service Representative position will start on January 19th. Bilingual skills desired, but not required.
Requirements
- High School Diploma, GED, or High School Equivalency.
- High-energy - Optimism - Teamwork -Collaboration.
- Someone who provides open, honest, and positive communication.
- A continuous learning and improvement orientation - let's get better every day … together approach.
- A team member who speaks up if you don't understand or need more information.
- Ability to provide non-technical and technical customer service in person, in writing, or by telephone.
- Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
- Ability to apply and understand ethics and confidentiality laws.
- Ability to analyze and solve problems using various resources.
Nice To Haves
- Bilingual skills desired, but not required.
Responsibilities
- Enjoys learning about a variety of the Department of Revenue tax procedures, including tax filing andpayment requirements.
- Provide best-in-class customer service taxpaying customers by phone in a fast-paced call centerenvironment.
- Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
- Respond to a variety of tax inquiries.
- Access data utilizing basic computer skills.
- Communicate professionally using correct grammar, spelling, and punctuation.
- Comply with all ethical and confidentiality requirements.
Benefits
- This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.
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What This Job Offers
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
