CALL CENTER CSR

Pinnacle Bank/Bank of Colorado • Cleburne, TX

2d

About The Position

GENERAL SUMMARY: Responsible for phone support for customers. Answer customer questions and complete research. RESPONSIBILITIES AND DUTIES: Assists customers in reconciling statements and other inquiries regarding accounts. Research customer requests. Prepares reports as requested. Processes mail. Performs various bookkeeping duties. May assist in various other areas of operations. Performs other duties as assigned by management. Regular and reliable attendance.

Requirements

• Knowledge of Fiserv preferred.
• Must be able to operate a PC with keyboard accuracy and speed.
• Must have good customer service skills, both in person and on the phone.
• Must have a general knowledge of accounting principles and procedures.
• Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.
• Must have strong mathematical and organizational skills.
• High school graduate or equivalent with previous banking experience or equivalent work experience.

Nice To Haves

• Bank operations experience is preferred.

Responsibilities

• Assists customers in reconciling statements and other inquiries regarding accounts.
• Research customer requests.
• Prepares reports as requested.
• Processes mail.
• Performs various bookkeeping duties.
• May assist in various other areas of operations.
• Performs other duties as assigned by management.
• Regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees