Call Center CSR

WSP•Aurora, CO

6h•$21 - $22•Hybrid

About The Position

WSP is searching for Full Time Customer Service Representatives that are passionate about solving problems and enjoy providing excellent customer service. This Opportunity Our Customer Service Representatives are the core to delivering friendly and efficient support to our customers and are essential in our commitment to exceeding customer satisfaction. If you are looking to be part of a winning team and contribute to providing exceptional customer service, we would like to hear from you! WSP offers bonus incentives, recognitions, and growth opportunities with our Customer Service career path. Only local candidates are being considered. Regular shift is: Monday through Friday Hours are 8:45-5:15pm, Exceptions during higher volume times of the year. 5 days- 40 hours per week. Please be sure you can commit to this schedule before you apply. Training/start date will begin: Training starts on February 9th, 2026 and is approximately 4 weeks long. From the hours of 8:45-5:15pm Hourly pay-rate is: $21.44 per hour; Bilingual hourly rate is $22.07 per hour. WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law. Location: 22470 E Stephen D Hogan Pkwy Aurora, CO 80018 After successfully completing 90 days, a hybrid opportunity would be available. You should have a quiet, dedicated space to work free from distractions. Internet requirements: able to support our business as well as support the needs of your household. If you do not know your speeds, please confirm with your internet provider WSP Benefits WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Requirements

Six (6) months or more Customer Service experience required
Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred
Excellent verbal communication skills
Must be able to pass Skills Assessment Tests to be considered for an interview
Must be able to pass background and drug screenings
Proficient computer skills in a multi-monitor environment

Nice To Haves

Bilingual (English/Spanish) helpful, but not required

Responsibilities

Assists with Customer Service calls
Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.
Process customer requests for new and additional transponders.
Respond to customer emails from the Customer Service Email Inbox
Process inbound mail, which includes payments, account updates
Process requests for new ExpressToll accounts
Perform related duties as assigned by supervisor
Meet or exceed performance criteria established for the position
Maintain compliance with all company policies and procedures
Ability to consistently meet attendance requirements
Ability to achieve and maintain departmental performance standards
Ability to prioritize and multitask
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Proficient written communication skills are essential for effective documentation and correspondence
Regular verbal communication, active listening, and auditory comprehension to ensure effective interaction
Proficiency in reading, documenting, and analyzing information
Proficient in hand-eye coordination for efficient operation of computer keyboards and office equipment
Navigating multiple screens / multiple software applications, while maintaining active conversations
Ability to sit at workstation for extended periods of time while using computer and taking calls.
Managing call times effectively to ensure productivity while maintaining quality service and meet necessary KPI’s.
Ability to access, input, and retrieve information from the computer
Primarily sedentary work but requires the ability to lift up to 10 lbs. occasionally, and to walk, stand, and carry items as needed.

Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

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