Contact Call Center Reps, CSR

MMC Group • Austin, TX

1d • $20 • Onsite

About The Position

We are seeking a motivated and customer-focused Contact Call Center Specialist to support a fast-paced Provider Network environment. In this role, you will serve as a critical point of contact for Medicaid providers and clients, delivering accurate information, resolving inquiries efficiently, and ensuring a high-quality service experience. This position is ideal for professionals who thrive in high-volume call center settings, value structure and accountability, and take pride in delivering dependable results.

Requirements

• Minimum of six months of recent, verifiable experience in a high-volume contact center or call center environment
• Strong working knowledge of Microsoft Word, Excel, and Outlook
• Proven ability to multitask, manage time effectively, and stay organized in a structured environment
• Excellent verbal communication skills with a professional, service-oriented approach
• Ability to follow policies, procedures, and performance expectations consistently

Responsibilities

• Provide clear, unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program-related inquiries
• Respond to inbound phone calls promptly, professionally, and courteously while maintaining call quality standards
• Accurately document all customer interactions in online systems using clear, concise notes
• Route calls to the appropriate Call Center units when additional support is required
• Meet or exceed established performance metrics, including attendance, productivity, and quality benchmarks
• Assist with issue resolution and escalate complex matters according to established procedures
• Complete additional tasks and support activities as assigned by management

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed