Contact Center Rep (On-Call)
About The Position
TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative . This position is on an as-needed basis and hours will vary based on program demand. Responsibilities: Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures. Handle inbound inquiries via phone, email, and chat in a timely and professional manner. Share only approved and verified information and ensure all communications comply with program and company policies. Accurately document all customer interactions in the designated system for tracking and auditing purposes. Stay current on changes to procedures, FAQs, and program-related information. Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope. Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.
Requirements
- Prior high-volume contact center or customer service experience required.
- Strong verbal and written communication skills.
- Ability to follow scripts and established procedures accurately.
- Strong attention to detail and documentation skills.
- Ability to work effectively in a fast-paced, public-facing environment.
- Ability to maintain confidentiality and comply with data protection requirements.
Nice To Haves
- Experience working in a virtual or remote environment is a plus.
Responsibilities
- Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
- Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
- Share only approved and verified information and ensure all communications comply with program and company policies.
- Accurately document all customer interactions in the designated system for tracking and auditing purposes.
- Stay current on changes to procedures, FAQs, and program-related information.
- Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
- Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
