Contact Center Rep.

City National Bank & Trust • Lawton, OK

1d • Onsite

About The Position

Call Center Customer Service Representative provides excellent customer service while serving as a liaison between customers and all other departments and branches of CNB on incoming calls to the Call Center of City National Bank and Trust Company located in Lawton, Oklahoma.

Requirements

• Demonstrated aptitude for learning new technology and working knowledge of MS Office.
• Problem solving and conflict resolution skills.
• Flexible in scheduling in order to meet business needs between 8:00 am & 6:00 pm weekdays and 9:00 am to 4:00 pm Saturdays.
• Ability to balance business and customer considerations through multi-tasking.
• Strong interpersonal skills and ability to work alone and with others in a team environment.
• Must have a strong work ethic with the ability and desire to meet goals.
• Professional and adaptable to change.
• Demonstrated positive attitude and willingness to help others.
• High school diploma or equivalent required
• Previous work experience in customer service position or one year of college or military education.
• Proficient in office skills, working knowledge of MS Office

Nice To Haves

• Experience taking Inbound calls in a call center environment is preferred.
• Sales experience a plus
• Bi-lingual a plus

Responsibilities

• Achieve and maintain all Call Center goal metrics.
• Complete training on professionalism, telephone etiquette, and OTJ software & achieve 80% or higher passing score on written situational test following training.
• Provide exceptional customer service to resolve customer issues promptly and effectively using proficient communication skills.
• Work effectively under pressure during times of high call volume or when assisting escalated customer situations.
• Comply with banking and departmental regulations, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED