Lake Welch

Guest Services, Inc.•Town of Ticonderoga, NY

1d•$17•Onsite

About The Position

The Cafe/Concessions Attendant is responsible for assisting in all areas of customer service. The Cafe Attendant is involved in most aspects of day-to-day operations, such as inventory, sales, cash handling, sales reconciliation, line service, etc., while always maintaining a high level of customer service; and may be cross trained in areas related to cashier, cook, line server, and general utility.

Requirements

Partial High School education: High School Diploma/G.E.D. preferred.
Work is assigned orally and in written form; individuals must be able to interpret menus and be able to follow directions.
Good visual and communication skills
Ability to record information on any forms necessary to perform job.
Knowledge of industry standards and follow company policies and procedures.
Willing to be cross trained in other areas of the workplace
Strong customer services abilities, actively looking for ways to assist customers and coworkers.
Ability to recognize problems or issues and communicate with supervisor/manager.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire workday.
Ability to climb steps regularly.
Withstanding temperature extremes in freezer, refrigerator walk-in and cooking areas.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees.
Physical presence at the job site is essential to perform job duties.
As the seasonal business is dependent on weather conditions and customer volume, scheduled work hours may fluctuate, therefore, the seasonal attendant must be available to work flexible hours.

Responsibilities

Receive assignment from Supervisor at the beginning of each shift.
Take orders from customers and serve food and drinks according to customer requirements.
May perform simple food and drink preparation tasks as well as brewing coffee or tea.
May be assigned responsibilities as food runner both indoors and outdoors.
Responsible for setting up, restocking, and breaking down of the front of house work areas, counters and tables both indoors and outdoors.
Responsible for monitoring inventory of station and restocking front of house supplies and rotating food based on expiration date/time.
Operate cash/pos register to accept payments and issue receipts, refunds, credit, or change due to customers accurately.
May process end of day bank deposits.
Maintain clean and orderly cash station area; stock and maintain cash station area with various supplies and products.
Smile and greet customers in a friendly, courteous manner, answering customer questions and providing information on company policies.
May be assigned to other duties as required by the Shift Supervisor or Manager(s).