Vibee - Hotel EDC Las Vegas 2026 Seasonal Brand Ambassador
About The Position
Vibee is seeking an enthusiastic Brand Ambassador to join their Experience Operations team. In this role, you will represent Vibee and interact with customers to promote and support their brand activations and experiences. You will be responsible for increasing brand awareness, generating leads, and driving consumer engagement. Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.
Requirements
- Possesses excellent communication, interpersonal and customer service skills.
- Able to work a flexible schedule to support business needs.
- Capable of balancing multiple tasks at one time.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively with peers and supervisors to accomplish tasks
- Remaining upright on the feet, particularly for sustained periods of time
- Outgoing and friendly personality with a passion for meeting new people.
- Ability to work independently and as part of a team.
- Flexibility to work on weekends or evenings as needed.
- Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.
Nice To Haves
- Prior experience in a customer service, hospitality or brand ambassador role is preferred.
Responsibilities
- Maintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans, which will be provided by Vibee producers and subject matter experts when training.
- Guide fans through various onsite activations and experiences.
- Provide clear instructions and assistance to ensure fans can fully engage with the activations.
- Take initiative during peak times by engaging fans in line, keeping them informed, entertained, and excited while maintaining a positive atmosphere.
- Troubleshoot and resolve any activation issues or technical glitches promptly.
- Liaise with technical support teams when necessary to ensure swift resolution of problems.
- Have a general understanding of the different experience packages purchased by fans.
- Answer questions related to these packages or redirect fans to the appropriate resource for further assistance.
- Stay informed about the concert event details, including schedules, venue information, and special instructions.
- Respond accurately to fan queries regarding the event.
- Interact confidently and professionally with fans ranging from various ages and backgrounds.
- Ensure fans feel valued and attended to, maintaining a high standard of service befitting a VIP experience.
- Become familiar with all events, activations, and hotel areas in order to accurately direct guests to the appropriate locations.
- Track engagement and usage of assigned activations.
- Report to the Event Project Manager on foot traffic, verbalized feedback, and general sentiment.
- Provide insights and recommendations based on fan interactions and feedback to improve future events.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
