Seasonal Brand Ambassador (East Hampton))

Diptyque•New York, NY

1d•Onsite

About The Position

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. The Brand Ambassador will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Requirements

Minimum of 3 years of sales experience in luxury retail industry
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
Industry awareness and strong business acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the Beauty and Fragrance Industry
Flexibility to work a retail schedule which will include evenings, weekends and holidays

Nice To Haves

Beauty experience a plus

Responsibilities

Greets and welcomes clients throughout all areas of the store
Connects with clients in a genuine and meaningful way
Provides clients advice and knowledge that they may not have realized they needed
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)
Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge
Recommends merchandise based on expert product knowledge and client preferences
Graciously takes returns and offers options based on client’s needs
Takes an omnitude approach to identify and recommend merchandise across all channels
Utilizes selling tools and store technology to sell across all channels effectively
Promotes benefits of the AYS program
Achieves personal sales and boutique KPI goals
Cultivates the client relationship through personalized connection
Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clients
Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships
Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
Proactively utilizes mobile devices and selling technology to communicate with clients and expand business
Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
Follow and implement company policies and procedures
Completes daily opening/closing checklists
Partners with others to provide the best client experience
Actively creates a positive work environment through teamwork and collaboration
Maintains positive working relationships throughout the company