Seasonal Benefits Specialist (Call Center)

OSV

22h•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. We have seasonal positions starting in August/Sept, lasting through at least December. You must be flexible between 7am and 7pm Central time. Bilingual candidates (Spanish and French) preferred. Summary The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service team's functional areas of support are benefit Administration, Help Desk, and/or Workforce Administration.

Requirements

Bachelor's degree
2-5 years of related benefits experience and/or training
Customer Service experience is a must
Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
Professional communication skills
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)

Nice To Haves

Bilingual in Spanish or French

Responsibilities

Provides professional and timely service to internal and external customers
Processes benefit-related changes such as life-status changes, address changes, etc.
Resolves benefit administration service issues with internal staff and outside Vendors
Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
Performs monthly reconciliation of Carrier invoices to report to customers