Seasonal Back of House Team Lead

MSG Entertainment Holdings, LLC•New York, NY

10d•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. We are looking to hire a hard-working and experienced Seasonal BOH Team Lead to supervise all food preparation activities and ensure that high standards of hygiene and cleanliness are maintained. Practices proper product control, handling of inventory and equipment, and follows food safety/sanitation guidelines.

Requirements

Must be knowledgeable of various cooking techniques and have a passion for food.
Must be able to work in a fast-paced environment and demonstrate excellent organizational, communication and time management skills.
Should have at least 2-3 years of supervisory or lead experience in food service.
Must have New York City Food Protection Certificate along with previous experience in training, food and beverage sanitation requirements, equipment operation and liquor laws.
Food operations/service preferred in accordance with NYC Board of Health regulations.
Experience resolving inventory discrepancies.
Must have exceptional interpersonal skills and be people oriented.
Commitment to providing a high-quality service experience for guests from team and themselves.
Must be able to multi-task and prioritize in a deadline-oriented environment.
Possess exceptional attention to detail and strong follow-up skills necessary.
Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
Skilled at working collaboratively and in a team environment.
Strong interpersonal skills.
Ability to lift up to 50lbs and pull up to 75lbs.
Must be receptive to working outside in inclement weather and extreme temperatures.
Must be able to work within an environment with loud noises and everchanging visuals.
Ability to climb and descend multiple flights of stairs while carrying equipment or supplies.

Responsibilities

Manage and train employees in food safety, food production, guest relations, equipment use and maintenance.
Direct preparation of foods per recipes and standardized operating procedures, keep daily inventory and waste management records of food product and ensure quality control for food product served to guests.
Inspects locations and submits reports regarding cleanliness conditions, food quality, inventory and incidents.
Supervises, trains and motivates staff.
Resolve conflicts and/or customer complaints, complete staff evaluations and address performance issues in a timely manner.
Opens and closes concession stands and supervises employees throughout the length of the event.
Ensures that preparation areas are maintained in a clean and sanitary manner and in accordance with NYC Department of Health standards.
Participates in meetings as deemed necessary.
Ensures all safety rules and regulations are followed.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.