Seasonal Associate- Twelve Oaks Mall, Novi
About The Position
The Seasonal Associate, described in the posting as a Stylist, serves as a trusted and knowledgeable advisor who helps customers select products suited to their aesthetic and lifestyle. The Stylist helps customers discover and express their personal style and shows them how to incorporate Kate Spade products into their existing wardrobe. The role combines customer engagement and styling with sales and business responsibilities. It includes learning and demonstrating brand and product knowledge, helping customers make purchase decisions, maintaining operational standards, and working collaboratively with the team.
Requirements
- Professional selling skills and exceptional interpersonal and communication abilities.
- Prior experience in a retail environment.
- Ability to multitask, prioritize, and work collaboratively in a team setting.
- Social media awareness and willingness to learn omni/virtual selling techniques.
- English proficiency or local-language proficiency, as applicable to the market.
- Ability to work a flexible schedule, including nights, weekends, busy season, and high-traffic retail days, including public holidays.
- Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Responsibilities
- Greet guests warmly and confidently, demonstrating strong product knowledge.
- Listen actively and ask follow-up questions to understand customer needs.
- Provide styling advice, suggest add-ons, and create complete looks.
- Show creative ways to wear products and encourage customers to explore new styles.
- Guide customers through purchase decisions and provide a seamless checkout experience.
- Reinforce and celebrate customer choices and invite customers to return.
- Drive results through strong customer connections and storytelling.
- Demonstrate knowledge of the brand and product attributes across categories.
- Maintain operational excellence, including stockroom organization and POS transactions.
- Give and receive feedback in an honest, constructive manner.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
