Seasonal Associate Operations Manager

AERO OPERATING LLC•Des Plaines, IL

5d•$25 - $30•Onsite

About The Position

The Seasonal Associate Operations Manager will support, promote, and employ the Outworx Mission, Vision, and Values in interactions with employees, customers, and Service Partners. This role is responsible for maintaining an environment that complies with company policies, OSHA, Federal, State, and Regulations and Laws. The position requires attending and completing all required training, conducting pre-season site visits and post-season reviews with customers, and confirming Service Partner setup processes are completed and ready for event services. The Associate Operations Manager will work with the Sourcing Manager and Market Manager to source and identify additional Service Partner resources, manage and drive Service Partner service compliance through the required field app, and immediately report accidents or injuries while following proper procedure. Additionally, the role involves working with Market Managers to validate, audit, and approve Service Partner work tickets, promptly responding to customer concerns and communicating with field operations, managing site clean-up and repairs with Service Partners, and performing other duties as assigned.

Requirements

Working knowledge of Microsoft Office Suite/Salesforce
Willingness to work prolonged hours during the snow season.
Thrive in a fast-changing startup environment.
Accurately track and manage multiple projects simultaneously.
Creative problem-solving skills and ability to implement solutions for resolution.
Motivated, ability to flourish with minimal guidance.
Bachelor’s Degree Preferred or Minimum of 5 years Management Experience
Bilingual - English and Spanish a plus
Valid State Driver’s License with DOT acceptable driving record.
The ability to pass a background check.
The ability to pass a drug screen.
Valid DOT medical card within 30 days of employment.
Must be at least 21 years old

Responsibilities

Support, promote, and employ the Outworx Mission, Vision and Values in interactions with employees, customers, and Service Partners
Maintain an environment that complies with company policies as well as OSHA, Federal, State, and Regulations and Laws.
Attend and complete all required training.
Conduct Pre-Season site visits and post season reviews with customers as scheduled.
Confirm Service Partner setup process is completed and ready for event services. Work with Sourcing Manager and Market manager to source and identify additional Service Partner resources.
Manage and drive Service Partner service compliance through the required field app.
Immediately report accidents or injuries while following proper procedure.
Work with Market Managers to validate, audit, and approve Service Partner work tickets based on field compliance and client approvals.
Promptly respond to customer concerns and communicate with field operations to validate concern has been completed.
Manage site clean-up and repairs with Service Partners
Other duties as assigned