Seasonal Assistant Supervisor - Holiday Lane, Herald Square

Macy's • New York, NY

1d • $17 - $21 • Onsite

About The Position

As a Seasonal Champion, you play a key role in creating a welcoming, energized, and customer-focused environment during our busiest time of year. You’ll lead by example-supporting your peers, driving a culture of service and sales across all channels, and helping maintain a clean, organized, and inspiring store. Whether sharing product knowledge, helping customers find their perfect item, training new colleagues, or stepping in to support store operations, you bring enthusiasm, adaptability, and a genuine passion for hospitality to every shift. Your leadership helps set the tone for the season and ensures customers and colleagues alike feel valued and supported.

Requirements

• Leadership: Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Collaboration: Coordinate with store leadership to identify and address operational challenges.
• Adaptability: Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
• Flexibility: Available to support the needs of the business including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Communication: Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Responsibilities

• Every day starts with a positive example. As a Seasonal Champion, you come in energized and ready to make an impact - wearing your name badge with pride, greeting teammates with warmth, and helping ensure the sales floor is clean, organized, and ready for customers.
• You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you’re prepared to support the team and engage customers confidently.
• On the floor, you lead through action - by welcoming customers and new colleagues with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You foster a welcoming culture by supporting onboarding efforts for new colleagues and by setting the tone for consistent service from the start.
• You help maintain a shoppable space by recovering fitting rooms, updating signs and pricing, helping with support functions in the store, and jumping in on merchandise moves-keeping the floor looking great throughout the day.
• You help the team Finish Strong - by reminding them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.
• You know that service starts with each other. You model collaboration, honesty, and care-supporting your peers so the whole team can better serve our customers and communities.
• And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
• Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales.
• Redirecting support as needed.
• Coordinate with store leadership to identify and address operational challenges.
• Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Access your earned wages anytime
• Merchandise discounts
• Performance-based incentives
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed