Seamstress/Tailor Alterations Specialist

Ziker Inc•South Bend, IN

4d•Onsite

About The Position

The Seamstress/Tailor Alterations Specialist at Joe Z Tailoring at Ziker Cleaners is responsible for completing all fittings, alterations, and repairs to high standards. This role requires providing exemplary service to customers and their garments, demonstrating respect for colleagues, and fostering a positive culture of service and authentic relationships. The specialist will manage a personal schedule of fittings, perform alterations and repairs on various garments, manage sewing deadlines, handle supply inventory, conduct equipment maintenance, and communicate effectively with customers regarding pricing, timelines, and garment care.

Requirements

Ability to operate home and industrial sewing equipment.
Ability to reach for, grab, and utilize tools, garments, and equipment.
Manual dexterity to sew and perform fittings, alterations, and repairs.
Ability to sit (in a chair and on the floor), walk, stoop, kneel, bend, twist, and stand for long periods of time.
Ability to lift and/or move up to 20 pounds.
Customer Service and Retention
Organization
Attention to Detail
Problem Solving
Maintain Composure under Pressure
Adaptability
Sales Motivated Attitude
Company-branded shirts and jackets (provided by the Company)
Professional Pants, shorts, or skirts. (provided by the employee) No jeans.
Nametag
Closed-Toe Shoes. No sandals or flip-flops.
No personal (without Company logo) outerwear, sweatshirts, jackets, or hats while on duty.

Nice To Haves

2 or more years prior sewing experience in an apparel or specialty store.

Responsibilities

Perform alterations and repairs on a variety of garments and materials, including pants, shirts, dresses, jackets, formal wear, and casual wear, according to Company standards and customer specifications.
Manage a personal schedule of fittings with customers, including walk-in customers.
Greet customers, lead them to the fitting area, and ensure a warm and welcoming experience.
Take precise measurements and provide expert recommendations while collaborating with customers to understand their specific tailoring needs and ensure the perfect fit.
Monitor and maintain sewing deadlines on a consistent basis, ensuring garments are completed 3 days before promised.
Utilize calendar app and communicate scheduling with customers both over the phone and in person.
Maintain an organized and efficient workflow, keeping track of alterations and maintaining accurate records.
Manage personal supply inventory.
Conduct regular maintenance checks of all equipment and report any issues to the Alterations Manager immediately.
Keep the work area tidy and hazard-free.
Greet customers promptly, use their names, answer questions, and communicate appropriate pricing, timeline, and promise date.
Thank customers for their business.
Keep up to date with the latest fashion and garment best-fit practices.
Make professional recommendations and educate customers about best practices.
Use current point of sale systems and software.