Seamstress Tailor Alterations Specialist

Ziker Inc•South Bend, IN

7h•Onsite

About The Position

This role is for a Full-Time Alterations Specialist at Joe Z Tailoring at Ziker Cleaners. The objective is to complete all fittings, alterations, and repairs to high standards, providing exemplary service to customers and their garments. The specialist will also demonstrate respect for fellow employees and the stores, fostering a culture of positivity, service, and authentic relationships.

Requirements

Ability to operate home and industrial sewing equipment.
Ability to reach for, grab, and utilize tools, garments, and equipment.
Manual dexterity to sew and perform fittings, alterations, and repairs.
Ability to sit (in a chair and on the floor), walk, stoop, kneel, bend, twist, and stand for long periods of time.
Ability to lift and/or move up to 20 pounds.
Customer Service and Retention
Organization
Attention to Detail
Problem Solving
Maintain Composure under Pressure
Adaptability
Sales Motivated Attitude

Nice To Haves

2 or more years prior sewing experience in an apparel or specialty store.

Responsibilities

Perform alterations and repairs on a variety of garments and materials, including pants, shirts, dresses, jackets, formal wear, and casual wear, according to Company standards and customer specifications.
Consistently demonstrate strong knowledge of various sewing techniques, equipment, and garment construction.
Inspect all garments altered to verify the quality of work before preparing garments for customer return.
Manage a personal schedule of fittings with customers, including walk-in customers.
Greet customers and lead them to the fitting area, providing a warm and welcoming experience.
Take precise measurements and provide expert recommendations while collaborating with customers to understand their specific tailoring needs and ensure the perfect fit.
Monitor and maintain sewing deadlines on a consistent basis, ensuring garments are completed 3 days before promised.
Utilize calendar app and communicate scheduling with customers both over the phone and in person.
Maintain an organized and efficient workflow, keeping track of alterations and maintaining accurate records.
Adhere to productivity standards established by the Company.
Manage your own supply inventory.
Conduct regular maintenance checks of all equipment and report any issues to the Alterations Manager immediately.
Always keep the work area tidy and hazard-free.
Greet customers as soon as they enter the store and use their name throughout interactions.
Answer any questions or concerns customers may have.
Be knowledgeable and communicate appropriate pricing, timeline, and promise date with customers.
Thank customers for their business on their way out.
Keep up to date with the latest fashion and garment best-fit practices.
Make professional recommendations and educate customers about these to increase their competence and confidence.
Continually seek to learn about best practices regarding technique, equipment, and garment fit.
Be knowledgeable and use current point of sale systems and software.